Store policies

Returns and refunds

PAWS & HOME — ABN 51 712 855 334. Contact: andresmarro9@gmail.com.

We do not offer returns or refunds for a change of mind. This does not limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy under the Australian Consumer Law.

If an item arrives damaged, faulty or not as described, contact us with your order number and a description of the problem. Photos can help assessment where practical. We handle your request as the retailer; you do not need to negotiate directly with our supplier. Contact us for return instructions and the correct return destination before posting. Original packaging is not a condition of statutory rights. Reasonable return costs will be reimbursed where a product problem is confirmed, as required by law.

Approved refunds are returned to the original payment method where possible. Processing and bank times vary. We do not impose a fixed reporting deadline that overrides consumer guarantees.

Shipping and delivery

We deliver the Bath & Dry Kit and Rechargeable Mist Grooming Brush within Australia with free standard shipping and no minimum spend. Prices are in AUD. Any applicable taxes are shown at checkout.

Estimated delivery for the Bath & Dry Kit: 5–12 business days. For the Rechargeable Mist Grooming Brush: Victoria 7–10 business days; NSW, SA, ACT, QLD, WA, NT and Tasmania 9–12 business days. Estimates exclude weekends and public holidays and are not guaranteed arrival dates.

Products are fulfilled through Dropshipzone suppliers. Items in the same order may ship separately. Tracking is provided when available. We will contact you if we learn of a material delay or inability to fulfil an order.

Enter a complete, accurate delivery address. For delivery questions, address corrections or a missing parcel, email andresmarro9@gmail.com with your order number. Contact us promptly; an address change cannot be guaranteed after dispatch. These delivery estimates do not restrict your rights under the Australian Consumer Law.

Contact PAWS & HOME

PAWS & HOME
Operated by Yonatan Marroquin
ABN 51 712 855 334
Australia

Customer support: andresmarro9@gmail.com. Include your order number if available. Please contact us for the appropriate return destination before sending an item.

Terms of service

These terms apply to purchases from PAWS & HOME, operated by Yonatan Marroquin, ABN 51 712 855 334. Contact andresmarro9@gmail.com.

Our store sells pet care products for delivery within Australia. Prices and checkout totals are in AUD. Review product details, quantities, delivery information and the final total before placing an order. A product in your cart is not reserved. If we cannot fulfil your order, we will contact you and refund any amount paid for items we cannot supply.

Shopify processes checkout and payments. Dropshipzone suppliers fulfil products on our behalf. We remain your retailer and contact for order issues. Delivery estimates and our change-of-mind policy are described in our Shipping and Returns policies.

Use grooming products gently, follow the supplied instructions and supervise your pet. Check the bathing sprayer's connector compatibility before purchase; universal hose or tap compatibility is not promised. The mist brush is described as a water-mist grooming tool; heated steam, medical effects and specific results are not promised. Stop use if irritation, distress or damage occurs.

We aim to keep product information accurate. If an error materially affects an order, we will contact you to agree a correction or cancellation and refund. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

Use this website lawfully and do not interfere with its operation. Our Privacy Policy explains handling of personal information. We may update these terms for future purchases; statutory rights remain unchanged.

Privacy policy

Last updated: 9 November 2026. PAWS & HOME, operated by Yonatan Marroquin, ABN 51 712 855 334, handles information needed to operate this store. For questions, access or correction requests, or privacy complaints, email andresmarro9@gmail.com.

Information and purposes

We receive information you provide when ordering or contacting us, including your name, contact details, delivery and billing addresses, ordered items and correspondence. Shopify and hosting providers may process device, IP address, browser, cookie and usage information needed for security, checkout and service operation. We use information to process orders, arrange delivery, communicate about purchases, provide support, manage returns, prevent fraud and keep required business records.

Service providers

The storefront is built and hosted with Lovable and uses Shopify for commerce and checkout. We share information needed to fulfil orders with Dropshipzone, its relevant suppliers and delivery partners. Payment providers process payment details through checkout; do not email us card details. Providers may process information outside Australia. Shopify explains its processing and customer privacy options at shopify.com/legal/privacy.

Cookies and choices

Cookies and similar storage may be used to maintain your cart, operate checkout and protect the service. Browser settings can control cookies, but disabling them may affect functionality. Marketing emails will only be sent where permitted, with an unsubscribe option.

Retention, security and requests

We keep information for as long as reasonably needed for the purposes above and applicable recordkeeping obligations. We take reasonable steps to protect it, but no online system is completely secure. Contact us to request access or correction, ask a privacy question or make a complaint. We may need to verify identity before responding. We do not sell customer personal information. Updates to this policy will appear on this page.